Shipping Policy

Brooks and Avery London

Brooks and Avery London offers international shipping with a focus on secure handling, reliable delivery, and transparent communication. By placing an order on our website, you confirm that you have reviewed and agreed to this Shipping Policy in conjunction with our Terms & Conditions and Return Policy.

For any shipping or delivery inquiries, please contact:

info@brooksandevery.com

Order Processing

Timeframe: Orders are processed within 1–3 business days following payment confirmation.
Schedule: Orders placed on Friday evening, weekends, or public holidays will begin processing on the next business day.
Fulfillment: Once an order has entered the fulfillment process, it cannot be modified, canceled, or rerouted. Our operations are automated to ensure efficient dispatch.
Tracking: A confirmation email will be sent once dispatched. Please allow 2–4 business days for tracking information to become active in the courier’s system.

Order Changes & Address Accuracy

Edits: Requests for address updates must be submitted within 1 hour of placing the order.
Responsibility: Customers are responsible for entering accurate shipping information. Brooks and Avery London is not responsible for delivery issues resulting from incorrect or incomplete details.
Returns: Orders returned due to incorrect addresses or refusal may be refunded as store credit only and may be subject to a 25% handling and logistics fee. Original shipping costs are non-refundable.

Pre-Order Items

Items marked as Pre-Order require extended preparation. Please allow 8–10 business days before shipment.
If an order includes both in-stock and pre-order items, the full order will be shipped once the pre-order item is available.

Estimated Delivery Times

Times begin after dispatch and are estimates, not guarantees:

Region	Estimated Delivery Time
United Kingdom	5–10 business days
Europe	5–9 business days
United States & Canada	5–10 business days
Australia & New Zealand	7–12 business days
Middle East	7–12 business days
Rest of World	7–14 business days

Delays may occur due to customs, carrier capacity, or peak seasons. Brooks and Avery London is not liable for delays caused by third-party courier services.

Shipping Rates

Free Shipping: We offer free shipping within the United Kingdom, EU & USA.
International: Shipping fees for other regions are calculated and displayed at checkout.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties or VAT determined by the destination country. These charges are the responsibility of the recipient. If a parcel is refused due to unpaid charges, the order may not qualify for a refund.

Tracking & Delivery

Packages Marked as Delivered: If tracking shows "delivered" but you cannot find the parcel, please check secure areas, neighbors, or reception services before contacting the courier.
Lost Shipments: If tracking has not updated for an extended period, contact info@brooksandevery.com so we may initiate a courier investigation. Final resolution depends on the courier's findings.

Undeliverable or Returned Packages

Orders returned due to refusal or failure to collect may be classified as undeliverable. These may be refunded as store credit only, minus a 25% handling fee. Reshipping may require additional payment.

Force Majeure

Brooks and Avery London is not responsible for delays caused by events beyond our control, such as natural disasters, strikes, customs actions, or global logistics disruptions.

Customer Support

Email: info@brooksandevery.com
Availability: 24/7 Support

Brooks and Avery London is committed to secure, efficient, and transparent international shipping practices, ensuring customers receive their orders with care and professionalism.